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Previous Experience

Project Manager / Green Dot Corporation

  • Lead strategic partner launches for a Banking-as-a-Service platform, managing relationships across sales, marketing, technology, product, vendors, and executive stakeholders.

  • Serve as the primary point of contact for multi-million-dollar accounts and national retail partners, including Walmart, Kroger, 7-Eleven, Dollar Tree, Family Dollar, and Dollar General.

  • Manage cross-functional collaboration, stakeholder alignment, and successful execution of key business objectives for new partner launches.

  • Built and maintained strong client, vendor, and retailer relationships, ensuring operational excellence and long-term partnership success.

  • Led operational strategy for a major tax client, resulting in the most successful tax season on record, reducing customer complaints by 1,500+ and lowering expenses by approximately $100,000.

  • Directed execution of $1.1M in marketing and print production initiatives, coordinating vendors, timelines, and stakeholder expectations.

  • Collaborated with cross-functional teams to identify opportunities, solve complex business challenges, and deliver measurable results in fast-paced, high-growth environments.

Manager / Crunch Fitness

  • Promoted from Front Desk Associate to Manager within two months based on exceptional sales performance, leadership ability, and operational excellence.

  • Ranked as the #1 salesperson company-wide for four consecutive months, generating an average of 150 new client acquisitions per week through consultative sales and relationship-building.

  • Recruited, trained, and led a team of 10 sales professionals for the company's newest $2M location, driving performance, accountability, and customer experience.

  • Developed strategic community outreach initiatives and cultivated B2B partnerships to increase brand awareness, generate leads, and drive membership growth.

  • Oversaw daily business operations, sales reporting, inventory management, and facility administration while maintaining a strong focus on revenue growth and team development.

Sales Associate / Steel Supplements

  • Generated an average of $10,000+ in daily sales through consultative live-chat conversations, guiding customers toward solutions aligned with their goals.

  • Built trust with prospective customers through effective communication, product expertise, and objection handling, driving conversions and customer satisfaction.

  • Spearheaded the implementation and organization of a new chat platform, improving team efficiency and enhancing the customer experience.

  • Developed automated communication workflows and customer messaging within HubSpot and Zendesk, optimizing engagement and supporting revenue growth.

  • Oversaw operations and staff of 40+ employees in a high-volume, 60-table establishment, ensuring strong customer experience, team performance, and service consistency.

  • Led recruitment, hiring, scheduling, and training for teams of up to 30 employees, building a culture focused on communication, accountability, and guest satisfaction.

  • Delivered high-level customer service by resolving escalated complaints, addressing quality concerns, and maintaining strong guest relationships in a fast-paced environment.

  • Organized, coordinated, and executed private events and large-scale catering functions ranging from 100 to 1,000+ guests, managing logistics, client communication, and execution.

  • Supported sales growth through promotions, menu knowledge, upselling strategies, and strong product communication to enhance guest experience and revenue per customer.

  • Assisted in marketing initiatives and grassroots outreach that generated approximately $9K in daily sales traffic during expansion efforts into new territories.

  • Managed inventory control, cash handling, vendor coordination, and administrative operations to support smooth business performance.

  • Promoted through multiple roles (Hostess - Server - Bartender - Manager - General Manager), reflecting consistent advancement based on performance, leadership, and communication skills.

Restaurant and Hospitality Management / Various Locations

Education

Thinkful Tech Bootcamp - UX/UI Design Certificate

Monroe Community College - Associate’s Degree, Liberal Arts & Sciences

Arizona State University - Communications

St. John Fisher College - Study Abroad Program - Florence, Italy

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